Practice Charter

• Register and receive treatment regardless of your age, sex or sexuality, ethnic origin, religious beliefs, disability or nature of your health problems as long as your reside within the practice boundaries and qualify for NHS treatment (details of the practice boundary can be obtained from the reception staff)
  
  
• Consult with a GP within 24 hours for urgent medical problems
  
  
• Have your treatment explained to you
  
  
• Confidentiality
  
  
• Receive information on health services
  
  
• Gain access to an interpreter
  
  
• Complain, without discrimination, if there is a problem
  
  
• Have a relative, friend or chaperone with you (except in extreme cases when specifically asked not to)
  

You are responsible for:

• Making and keeping appointments
  
  
• Behaving in an acceptable manner
  
  
• Keeping young children in your care under constant supervision and ensuring that they behave appropriately
  
  
• Switching off mobile phones whilst on the surgery premises
  
  
• Informing the practice of any change of name, address or telephone number
  

Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from the practice list. This would generally only follow a warning that has failed to remedy the situation and we will always give the patient a specific reason for the removal.
Please note that this is an exceptional circumstance.